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Call us for all your car needs! 254-776-6839

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • BBB Accredited Business
  • BG Products
  • Car Care Aware

Testimonials

  • Great place of business with friendly customer service. Prices are very affordable compared to dealership prices.
    -Terrance W.

  • These people are honest and fast! I trust them to do the work I want and only suggest work that really needs to be done.
    -Allyson D.

  • Experienced staff,quick on the schedule,timely notification if accessing parts is a problem.Highly recommended!
    -Steve R.

  • Great service very detailed on information. With great prices here in Waco!! Will start recommending.
    -Cecilia E.

  • More than helpful! Great place!
    -Timothy Y.

  • Had a great experience with Luikart's! I have a 2011 Volvo C30 with over 110K miles and one day the engine started whistling and vibrating badly. Took it over and Ken immediately knew what was wrong and did a great job repairing- no problems since. The price was very fair after a search online. The folks are very friendly as well- would highly recommend to anyone.
    -Peter A.

  • I love Luikart's. I have always trusted Kenny and his crew, and I haven't been wrong. I drive a 2001 Ford Sport Track with 260,000 miles and still going strong. Sure, it's a great truck, but Kenny's service has had a lot to do with keeping it running smoothly and being fuel-efficient. Thanks guys!
    -Cheryl L.

  • Every time I've had a vehicle repaired there I have had fantastic results.
    -Howard S.

  • I can’t say enough good things about this place. The people at Luikarts are genuine and don’t try to upsell you. They get things done in a timely manner, they use OEM parts, and they are very patient and willing to answer all of your questions. I’ve gotten all of my spark plugs re done here as well as getting my low beam lights replaced and they have made it such a smooth process. HIGHLY RECCOMMEND.
    -Paris C.

  • My daughter is a Baylor student and we always take her car to Luikarts for oil change and repairs. They are so friendly and make every effort to fix your car. If they can’t then they will tell you what you need and where to get it checked out.
    -Joni S.

  • Lifesaver! Visiting Waco for a wedding. Our 2011 Volvo started making a terrible noise and the Check Engine Light came on. Closest Volvo dealer in Temple. Found Luikarts with google and walked in when they opened. They were stacked up but offered to try to get to it in the afternoon. Recommended another service provider, but when I called them, they gave me the same story. They had cars lined up and probably could not get to it till afternoon and any repairs probably not till the next week. Called Luikarts back with that information, they said come back down and they would at least try to determine the problem. End result. They got it fixed by 4:00p at a reasonable cost. Highly recommend them.
    -Mark P.